退款政策

Return

At DAILY LAB, customer satisfaction is always our top priority. All items will be closely inspected by our Quality Control Team before shipping. If you're not satisfied with your order, please feel free to contact us at contact@dailylabshop.com. We're glad to help with any issues.

We understand everyone's taste for fragrance differs. Please first try on the Fragrance Cards that come with your order before you unbox your product. If you don't like the scents you receive, it is possible to ask for a return/exchange.

Please note that product return is not acceptable once the product has been unpacked.

We practice a 30-day return policy. To be eligible for a return, the product needs to be in original condition, which means your item must be unused and in the original packaging.

We do not accept return/refund request for the following items:
- Items with non-returnable marks or as free gifts.
- Items are not in original condition or have been opened for use.

For returns of items with free gifts, the return must include both the purchased products and the gifted products. Products cannot be returned or exchanged once opened. Gifted products are not refundable.

Any extra charges incurred in a return not due to our error (defective/wrong items) shall be borne by customers.
- Please do not send packages directly back to any address. Once we confirm an exchange / return of your purchase, a return address will be provided via email.
- Please take extra care to pack your return package properly to make sure they don't get damaged on the way. We're not liable for any returns that haven't arrived at our return address. It is recommended to use a delivery service with a tracking system to return the items.

Exchange

If you receive a defective/wrong item, please email us with photos or videos of the item during unboxing as proof and we offer free exchange or replacement once the item is confirmed as defective/wrong.

- Goods are classified as defective if they are received in damaged condition, or a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage or mishandling by customers are not considered to be defective.
- Once an exchange or replacement product is ordered, it is no longer possible to return an order.

Refund

We will take 3-5 business days to process the refund or exchange request once we receive the returns and confirm it is in sellable condition. An email will be sent to notify you of the approval or rejection of your refund.

· Reimbursement of funds will be allocated back to the original form of payment used for purchase. The processing time varies between payment providers.
· We will not be liable for any losses incurred by handling fees charged by payment providers, or as a result of currency or exchange rates fluctuations.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card / payment account again.
Then contact your payment provider. It may take some time before your refund is officially posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at contact@dailylabshop.com.

There will be a 15% charge and the shipping cost is non-refundable for items returned in the following cases:
- Any return or exchange not due to our error (defective/wrong items)
- Shipment return as a result of items unclaimed by customer
- Shipment return as a result of wrong shipping information provided by customer
In the above cases, a 15% charge and the shipping cost will be deducted from your refund.